Terms & Conditions

Effective date: 19/08/2026
Version: 1.0

Please read this document before booking. It explains how bookings, payments and sessions work, and contains important health, safety and risk acknowledgements. By ticking the acceptance checkbox and booking or attending a session, you agree to this Client Terms & Participation Waiver.

1. Who we are

“Driftwood Pilates”, “we”, “us” and “our” mean [Driftwood Pilates], ABN [93 220 558 215], operating a home-based Pilates studio in [Bribie Island, Queensland]. “You” means the person who books or participates in a session.

if you book for another adult, you confirm that you have their authority to do so and that the participant has received and accepted this agreement. A parent or legal guardian must complete the acceptance process for a participant under 18.

2. Sessions

We offer small-group and one-to-one Pilates sessions. Session descriptions, duration, current prices and available times are shown in the online booking system. We may recommend a different session format where this would better support safe and appropriate participation.

3. Bookings

  • Bookings are made online through our Squarespace Scheduling (Acuity) booking system.

  • You may book an available session until 48 hours before its scheduled start time.

  • A booking is confirmed when the booking system issues confirmation and payment has been successfully processed, unless we have agreed otherwise in writing.

  • Please make sure your contact, emergency contact and health information is accurate and current.

4. Prices and payment

  • Prices are shown in Australian dollars and include GST where applicable.

  • Payment is due at the time of booking unless we have agreed another arrangement in writing.

  • Any third-party payment or booking platform terms may also apply to use of that platform. This agreement governs your Pilates session with us.

  • We may change future prices by updating the booking system. A price change will not affect a session already booked and paid for.

5. Cancellation, refund and rescheduling options

The short version: Cancel at least 48 hours before your session for a refund. Reschedule at least 24 hours before your session. Changes made later than those cut-offs are normally not refundable or transferable, subject always to your rights under Australian Consumer Law.

  • Refund: You may cancel and request a refund until 48 hours before the scheduled start time. Refunds are returned to the original payment method and processing time depends on the payment provider.

  • Reschedule: You may move your booking to another available time until 24 hours before the scheduled start time. Rescheduling is subject to availability and any price difference.

  • Late cancellation or no-show: If you cancel within 48 hours of the start time, do not attend, or arrive too late to participate safely, the session fee is forfeited. Between 48 and 24 hours before the session, you may still reschedule under the rule above, but a refund is no longer available.

  • Exceptional circumstances: Please contact us as soon as possible if illness, injury, emergency or another serious circumstance prevents attendance. We may offer a credit or transfer at our reasonable discretion. This does not limit any legal rights you may have.

6. If we change or cancel a session

We may need to change an instructor, session time or other minor detail. We will give you as much notice as reasonably possible. If we cancel a session, or make a material change you do not accept, you may choose a suitable alternative session, account credit or refund for the affected session. We are not responsible for indirect costs such as travel or childcare except where the law requires otherwise.

7. Packages, passes and promotions

The validity period, number of sessions and any special conditions for a package or pass will be displayed before purchase. Packages are personal and cannot be transferred unless we agree in writing. Expiry and cancellation terms remain subject to Australian Consumer Law.

8. Health and readiness

You confirm that, to the best of your knowledge:

  • the information you provide to Driftwood Pilates is accurate and complete;

  • you will disclose any injury, pain, illness, medical condition, pregnancy, recent surgery, medication or professional advice that may affect your participation;

  • you will update the instructor if anything changes; and

  • where you are unsure whether Pilates is suitable for you, you will obtain advice from an appropriately qualified health professional before participating.

You understand that Driftwood Pilates and its instructors do not diagnose medical conditions or provide medical treatment. Pilates instruction is not a replacement for individual medical or allied-health advice.

9. Risks you understand

You understand that Pilates and related movement activities may include exercises on mats and specialised equipment, resistance or spring-loaded equipment, balance challenges, stretching, changes of position and physical exertion. Risks may include muscle soreness, strains, sprains, falls, aggravation of an existing condition, equipment-related injury, dizziness, fainting and, rarely, serious injury.

You understand that individual responses to movement vary and that no particular result is promised or guaranteed.

10. Arriving and participating safely

You agree to:

  • arrive [5–10] minutes before your session and follow reasonable studio and safety instructions;

  • wear clothing that allows comfortable movement and [grip socks / insert footwear requirement];

  • use equipment only as directed;

  • work at a pace that feels appropriate for you and avoid competing with others;

  • tell the instructor before each session about any new pain, injury, illness, pregnancy, medical advice, medication change or other matter that may affect movement;

  • tell the instructor immediately if you feel pain, dizziness, nausea, unusual shortness of breath or other concerning symptoms; and

  • stop or ask for a modification whenever you need to.

You remain responsible for choosing whether to participate and for stopping or modifying a movement if you experience pain or discomfort. Please do not attend if you have a contagious illness or symptoms that could place others at risk; contact us to discuss your booking.

11. Voluntary participation and acceptance of risk

You choose to participate voluntarily. You acknowledge the inherent and obvious risks described above, including risks that may remain even when reasonable care is taken. To the extent permitted by law, you accept responsibility for risks arising from your own choices, acts or omissions, including failing to disclose relevant information or follow reasonable safety instructions.

12. Release and limits

To the maximum extent permitted by law, you release Driftwood Pilates, its owner and instructors from claims for injury, loss or damage arising from risks inherent in the activity or from your own acts or omissions. This release does not apply to liability that cannot lawfully be excluded, restricted or modified, and does not exclude liability for reckless conduct or any other liability that the law says cannot be excluded.

Nothing in this agreement excludes, restricts or modifies rights or remedies available under the Australian Consumer Law or other applicable law where doing so would be unlawful.

13. Emergency assistance

If you become unwell or injured and cannot provide instructions, you authorise Driftwood Pilates to contact your emergency contact and seek first aid, ambulance or other emergency assistance reasonably considered necessary. You understand that you are responsible for ambulance, medical or related costs unless applicable law provides otherwise.

14. Home studio and conduct

  • The studio is part of a private home. Please enter only the areas identified for clients and respect the household, neighbours, parking directions and privacy of others.

  • The full address and arrival instructions may be provided only to confirmed clients. Please do not publish or share them without permission.

  • We may refuse entry or end a session where conduct is unsafe, abusive, discriminatory, disruptive, intoxicated or otherwise inappropriate. Any refund will depend on the circumstances and applicable law.

  • Personal belongings remain your responsibility. We are not responsible for loss or damage unless caused by our failure to take reasonable care or otherwise required by law.

15. Health information and privacy

We collect information reasonably needed to manage bookings, communicate with you and support safe, personalised instruction. This may include health information. We will handle personal information in accordance with applicable privacy law and our Privacy Policy [insert link]. Please do not use ordinary email for highly sensitive information unless you are comfortable doing so. Our booking and payment providers handle information under their own privacy policies.

16. Photos and marketing

We will not use an identifiable photo or recording of you for marketing without your separate, express consent. You may withdraw future consent by contacting us, although material already lawfully published may not always be fully retrievable.

17. Intellectual property

Our class content, handouts, videos, branding and other materials are owned by us or used with permission. They are for your personal, non-commercial use. You must not record a session or reproduce, sell or distribute our materials without written permission.

18. Consumer rights and liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this agreement excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded. Subject to those rights, and to the maximum extent permitted by law, we are not liable for loss that was not reasonably foreseeable or was caused by your failure to follow reasonable instructions, disclose relevant information or take reasonable care.

19. Ongoing acknowledgement

This agreement applies to your current and future sessions unless it is replaced or withdrawn in writing. You must keep your health information current. We may ask you to accept a new version if your circumstances, our services or this agreement change.

20. Changes to this agreement

We may update this agreement from time to time. The version presented when you book applies to that booking unless a change is required by law or you agree otherwise. Material changes will be communicated reasonably before they apply to an existing package or ongoing arrangement.

21. Concerns and governing law

If you have a concern, please contact [email/phone] so we can try to resolve it promptly and respectfully. This agreement is governed by the laws of [State/Territory] and Australia. You and we submit to the courts of that State or Territory and any courts that may hear appeals from them.

Booking acceptance

By ticking the acceptance checkbox, you confirm that you have read and understood this Client Terms & Participation Waiver, had the opportunity to ask questions, and agree to it freely.